The Team We are a small team of experienced professionals. We are now looking for a dynamic graduate or young professional to join us. We are growing, and happy for you to grow with us.
Main tasks QA new features, report bugs to technical support. Task manager, work with our development team to schedule and track tasks. Configure e-commerce platform as part of implementation and provide Functional support to customers. Document features, create help texts. Update knowledge database, searchable via online support. Train customers on site admin features (mainly remotely). Demonstrate the ecommerce platform to customers, sales support. Optional: create product feature videos (screen capture), ideally with voice-over.
Profile We are looking for a dynamic, energetic person with a keen interest in e-commerce, web-technology and business process automation. You need to be highly computer literate (office tools, XL, etc.). Have good understanding of e-commerce, including SEO, some knowledge of digital marketing. We are not looking for a developer, but we are a technical company and you will be expected to want to learn to do some “under-the-bonnet” stuff. Many of the tasks will involve customer interaction. It is important that you have good communication skills and are happy to interact with customers. Much of our training and support materials is video. It is a great bonus if you have a clear and confident voice, and able to produce voice overs for our product videos.
Other Willing to travel, Driving licence. We are a small, agile, growing company, very exciting prospects. We are also looking to fill junior programmer and pre-sales consultant role.
For more information please contact: Didrik Skantze, Service Delivery Director email@example.com